Master Class Series - Dealing with Extreme and Difficult Behaviours

Thursday, June 4, 2015
10:00 to 16:00

Taking place:

4 June 2015, 10am – 4pm, Taunton Rugby Club, TA2 8BU OR
4 August 2015, 10am – 4pm, Exeter Racecourse, EX6 7XS

The programme:

Difficult staff behaviour is a growing problem for all organisations. As well as continuous demands of customers and service users, more problems develop within the workplace due to often extreme persistent and difficult staff behaviour at all levels.

This workshop seeks to help staff and managers understand excessive persistent difficult behaviour from staff in the workplace and ways to handle it more effectively.

When dealing with persistent and difficult staff behaviour it is vital to approach from both an organisational perspective and an interpersonal perspective; as neither approach alone is as effective as both utilised together.

In this world of ever increasing demands and targets coupled with an ever-decreasing level of staff, handling ongoing staff issues effectively is essential to maximise individual, team and organisational effective practice.

You will:

  • Understand difficult behaviour in others and the affect that can have on work and life in general
  • Develop awareness of difficult personality types and the way they present
  • Understand perceptual positions and awareness – how we see things from our point of view and skills to broaden our perspective
  • Develop effective strategies to feel with people and situations through an active case study
  • Defining and developing appropriate boundaries at all levels and developing organisational consistency when dealing with extreme difficult behaviours
  • Understand the personal make up of a team and the positives and negatives of individual personality types
  • Recognise key warning signs to help tackle extreme difficult behaviour at an early stage.

Booking details
Register via the button belo for 4th June 2015.

Please note that places will be offered on a strict ‘first-come, first-served’ basis with delegate names confirmed at time of booking.


Taunton Rugby Club, TA2 8BU