Human Factors – Heroes and Hazards

Tuesday, April 8, 2014
10:00 to 16:00

The programme:

An interactive Masterclass that will provide a broad understanding of the human factors, principles and practices so vital to the delivery of safe healthcare.

Recent events in the NHS have highlighted the acute need for comprehensive non-technical skills training throughout healthcare (Francis, Berwick, Keogh Reports).  As a result there is a renewed emphasis on HF training throughout the NHS and a Concordat from the National Quality Board, has committed the major governing bodies in healthcare to develop and implement Human Factors training throughout the industry.

We will include:

  • An introduction to Human Factors – overview, history of development, background
  • How we make mistakes – limitations of the human brain
  • Why we make mistakes – the effects of stress and high workload that can lead to working outside standard procedures and guidelines
  • Situation awareness – the ‘mental model’ we all have of what is happening and what should or could happen and the classic warning signs of things going wrong
  • Decision making – the dangers of intuitive decision making and an analytical process to review decisions in real time
  • Communication skills and tools to aid assertiveness and accuracy
  • Dealing with difficult colleagues and others and opening up difficult and crucial conversations
  • Briefing the team – simple skills as practised in high reliability organisations
  • Checklists – if appropriate – what they are for, design and usage
  • Debriefing – sharing the learning and feedback from everyday work. Practical simple tools to support constant improvement cycles.

The Facilitators

Trevor Dale FRAeS

Expert in research and training in safety-related industries.

One of the pioneers of CRM (Crew Resource Management) for BA, Trevor also developed and delivered training for pilots and was a Training Captain for 12 years. More recently he worked in research projects in healthcare at Great Ormond Street and John Radcliffe Hospital, Oxford, and on the Safer Theatre Teams project at three major hospital sites.

Ben Tipney

Former international athlete and successful professional coach and trainer.

Utilising his experience in high level sport, Ben now develops personal and professional performance programmes. Using his deep understanding of human factors necessary for success, he translates this into optimal performance in a safety-critical working environment. One of his specialisations is raising awareness of what happens when we are under pressure and what we can do about it.

Booking details

To book your place, please email the booking form and equal opportunities form to leadership@southwest.hee.nhs.uk as soon as possible as places will be offered on a strict ‘first-come, first-served’ basis. There is no fee for this event.

Book now

Taunton Rugby Club TA2 8BU